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20px;display:flex;flex-direction:column;gap:10px;background:var(--surface-2)}.msg{display:flex;gap:8px;max-width:70%}.msg.theirs{align-self:flex-start}.msg.mine{align-self:flex-end;flex-direction:row-reverse}.msg .bubble{background:var(--surface);padding:9px 14px;border-radius:14px;box-shadow:var(--shadow-sm);border:1px solid var(--border);font-size:13px;line-height:1.45}.msg.mine .bubble{background:var(--accent);color:#fff;border-color:var(--accent)}.msg .meta{color:var(--text-faint);font-size:11px;margin-top:4px}.chat-input{padding:12px 16px;border-top:1px solid var(--border);display:flex;gap:10px;background:var(--surface)}.chat-input input{flex:1;padding:10px 14px;border-radius:999px;border:1px solid var(--border);background:var(--surface-2);outline:0;font-size:14px}.chat-input input:focus{border-color:var(--accent)}.empty-state{padding:40px 20px;text-align:center;color:var(--text-dim)}.empty-state .empty-icon{color:var(--text-faint);margin-bottom:8px;display:flex;justify-content:center}.empty-state .empty-icon svg{width:40px;height:40px}.toast-host{position:fixed;bottom:24px;right:24px;display:flex;flex-direction:column;gap:8px;z-index:9999}.toast{background:var(--surface);border:1px solid var(--border);padding:10px 14px;border-radius:10px;box-shadow:var(--shadow);font-size:13px;max-width:320px}.toast.error{border-left:3px solid var(--bad)}.toast.success{border-left:3px solid var(--ok)}.toast.warn{border-left:3px solid var(--warn)}.toast.info{border-left:3px solid var(--accent)}.muted{color:var(--text-dim)}.sip-console{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm);overflow:hidden;transition:border-color .2s,box-shadow .2s,transform .15s}.sip-console.open{border-color:var(--accent);box-shadow:var(--shadow)}.sip-console.open .console-head{background:linear-gradient(180deg,#fafbff,#fff)}.console-head{display:flex;align-items:center;gap:14px;padding:12px 16px;cursor:pointer;-webkit-user-select:none;user-select:none;border-bottom:1px dashed transparent;transition:background .15s}.sip-console.open .console-head{border-bottom-color:var(--border)}.console-head:hover{background:var(--surface-2)}.console-head .dots{display:flex;gap:5px;align-items:center}.console-head .dot{width:10px;height:10px;border-radius:50%;background:#d8dde6;transition:background .15s}.console-head .dot-r.active{background:#ef4444}.console-head .dot-y.active{background:#f59e0b}.console-head .dot-g.active{background:#22c55e}.console-head .console-id{font-family:ui-monospace,SF Mono,Menlo,monospace;font-size:15px;font-weight:600;letter-spacing:-.1px}.console-head .console-gw{color:var(--text-faint);font-weight:400;margin-left:2px}.console-spacer{flex:1}.console-chev{color:var(--text-faint)}.console-body{padding:14px 16px 16px;display:flex;flex-direction:column;gap:10px;background:#fbfcfe;border-top:1px solid var(--border)}.kv-row{display:flex;align-items:center;gap:8px;padding:6px 10px;background:#fff;border:1px solid var(--border);border-radius:8px;font-family:ui-monospace,SF Mono,Menlo,monospace;font-size:13px;cursor:pointer;transition:border-color .12s}.kv-row:hover{border-color:var(--accent)}.kv-row:hover .kv-copy{color:var(--accent)}.kv-key{color:var(--text-faint);min-width:56px}.kv-eq{color:var(--text-faint)}.kv-val{color:var(--text);flex:1;word-break:break-all;-webkit-user-select:all;user-select:all}.kv-copy{color:#c8cdd8;flex-shrink:0}.info-pills{display:flex;flex-wrap:wrap;gap:8px;padding:4px 0}.pill{display:inline-flex;align-items:center;gap:6px;padding:5px 10px;background:var(--accent-soft);color:var(--accent-strong);border-radius:999px;font-size:12px;font-weight:500}.pill .pill-label{color:var(--text-dim);font-weight:500}.pill .pill-val{font-weight:700}.pill 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14px;border-radius:10px;display:flex;flex-direction:column;gap:4px}.result-line{display:flex;gap:8px;align-items:baseline;flex-wrap:wrap}.result-prompt{color:#7dd3fc;flex-shrink:0}.result-text{color:#f8fafc;word-break:break-word}.complaint-tile{display:flex;align-items:center;gap:12px;padding:12px 14px;margin-top:4px;width:100%;background:linear-gradient(135deg,#fff5f6,#fff8e8);border:1px solid var(--rose-soft);border-radius:12px;cursor:pointer;text-align:left;font:inherit;transition:transform .1s,box-shadow .12s,border-color .12s}.complaint-tile:hover{border-color:var(--rose);box-shadow:0 4px 14px #f0707d1f}.complaint-tile:active{transform:translateY(1px)}.complaint-tile-icon{width:36px;height:36px;border-radius:10px;background:var(--rose);color:#fff;display:grid;place-items:center;flex-shrink:0}.complaint-tile-text{flex:1}.complaint-tile-title{font-weight:600;font-size:14px;color:var(--text)}.complaint-tile-sub{color:var(--text-dim);font-size:12px;margin-top:2px}.complaint-tile-arrow{color:var(--rose);flex-shrink:0}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f172a73;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);display:grid;place-items:center;padding:24px;z-index:9000;animation:modal-fade .15s ease}@keyframes modal-fade{0%{opacity:0}to{opacity:1}}.modal{background:var(--surface);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);width:100%;max-height:calc(100vh - 48px);display:flex;flex-direction:column;animation:modal-pop .18s ease}@keyframes modal-pop{0%{opacity:0;transform:translateY(8px) scale(.98)}to{opacity:1;transform:none}}.modal-head{display:flex;align-items:flex-start;gap:12px;padding:20px 22px 4px}.modal-title{font-size:17px;font-weight:700}.modal-sub{color:var(--text-dim);font-size:13px;margin-top:4px}.modal-close{margin-left:auto;border:0;background:var(--surface-2);width:30px;height:30px;border-radius:8px;display:grid;place-items:center;cursor:pointer;color:var(--text-dim)}.modal-close:hover{background:#ebeef4;color:var(--text)}.modal-body{padding:16px 22px;overflow-y:auto}.modal-footer{padding:14px 22px 20px;display:flex;gap:8px;justify-content:flex-end;border-top:1px solid var(--border)}.alert-body{display:flex;gap:14px;align-items:flex-start}.alert-body .alert-icon{width:40px;height:40px;border-radius:12px;display:grid;place-items:center;flex-shrink:0}.alert-body.alert-success .alert-icon{background:var(--ok-soft);color:var(--ok)}.alert-body.alert-error .alert-icon{background:var(--bad-soft);color:var(--bad)}.alert-body.alert-warn .alert-icon{background:var(--warn-soft);color:var(--warn)}.alert-body.alert-info .alert-icon{background:var(--accent-soft);color:var(--accent-strong)}.alert-text{color:var(--text);font-size:14px;line-height:1.5;flex:1;padding-top:4px}.complaint-search{display:flex;align-items:center;gap:8px;padding:8px 12px;background:var(--surface-2);border:1px solid var(--border);border-radius:10px;margin-bottom:14px;color:var(--text-faint)}.complaint-search input{flex:1;border:0;outline:0;background:transparent;font-size:14px;color:var(--text)}.reasons-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:8px;max-height:50vh;overflow-y:auto}@media (max-width: 540px){.reasons-grid{grid-template-columns:1fr}}.reason-btn{background:var(--surface);border:1px solid var(--border);border-radius:10px;padding:11px 12px;text-align:left;cursor:pointer;color:var(--text);font:inherit;font-size:13px;transition:background .12s,border-color .12s,transform .05s,box-shadow .12s;display:flex;align-items:center;min-height:56px}.reason-btn:hover:not(:disabled){background:var(--accent-soft);border-color:var(--accent);color:var(--accent-strong)}.reason-btn:active:not(:disabled){transform:translateY(1px)}.reason-btn:disabled{opacity:.6;cursor:wait}.reason-label{line-height:1.3}.complaints-list{display:flex;flex-direction:column;gap:10px}.complaint-card{position:relative;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:14px 18px 14px 22px;cursor:pointer;display:grid;grid-template-columns:auto 1fr auto;gap:14px;align-items:center;transition:border-color .12s,box-shadow .12s,transform .05s}.complaint-card:hover{border-color:var(--accent);box-shadow:var(--shadow-sm)}.complaint-card:active{transform:translateY(1px)}.complaint-card .cc-stripe{position:absolute;left:0;top:10%;bottom:10%;width:3px;border-radius:2px;background:var(--rose)}.complaint-card.closed .cc-stripe{background:var(--mint)}.complaint-card .cc-icon{width:36px;height:36px;border-radius:10px;display:grid;place-items:center;background:var(--rose-soft);color:var(--rose)}.complaint-card.closed .cc-icon{background:var(--mint-soft);color:var(--mint)}.complaint-card .cc-body{min-width:0}.cc-line1{display:flex;align-items:center;gap:6px;flex-wrap:wrap;font-size:13px}.cc-sip{font-family:ui-monospace,SF Mono,Menlo,monospace;font-weight:700;color:var(--text)}.cc-sep{color:var(--text-faint)}.cc-id{color:var(--text-dim)}.cc-status{font-size:10px;font-weight:700;letter-spacing:.8px;padding:2px 8px;border-radius:999px}.cc-status.live{background:var(--rose-soft);color:var(--rose)}.cc-status.ok{background:var(--mint-soft);color:var(--mint)}.cc-text{color:var(--text-dim);font-size:13px;margin-top:3px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.cc-time .cc-time-rel{color:var(--text-faint);font-size:12px}.chat-locked{padding:14px 18px;display:flex;align-items:center;gap:10px;background:var(--warn-soft);border-top:1px solid #f5e1b8;color:#92660d;font-size:13px}